With the holiday season in full swing, Verizon is looking for ways to make the customer easier and more approachable. There are various ways whether it’s the customer doing things themselves or getting assistance from a customer care representative.
For starters the myVerizon app continues to be improved. I been a Verizon FiOS customer for four years now and can see the strives they made making it easier to access and navigate.
Personal Research Assistant is an assistant for the customer service reps. Utilizing various resources to compute answers personalized for the customer.
GenAI comes into play when you speak to Verizon’s reps whether its on the phone or in retail stores. As demonstrated in the below video you will be able to ask it questions and it will generate useful answers you can relay to your customer in no time. This will also cut down times so you can get back your holiday fun. This is being called Personal Shopper & Problem Solver.
Express lockers will make picking up your products faster and easier and help reduce any theft or mishaps when ordering online.
Verizon has always been good with their tech setups and you can get same day delivery and expertise when ordering online and / or via the myVerizon app.