[Written By External Partner]
An e-learning system is a software program used to maintain, report, and deliver electronic learning technology education programs. LMSs are used by academic institutions to deliver online classes and supplement on-campus training. LMSs are used by management training divisions to produce courses online as well as automate record-keeping and employee registration.
Extended Enterprise Management is a training program for non-employees. They could be exterior distribution partners, service technicians, and clients who use your products and services. The aim is to encourage quantifiable behavioral changes by providing clients and external workers with a training system tailored to your services and goods. But it is separate from your current LMS system for internal staff.
The Extended Enterprise LMS can reach different audiences on the same framework. It provides them with special training based on how they use the product. It is an excellent opportunity for people who are not direct employees of your company but need to be registered to work with your company’s product.
Extended enterprise management can be classified into three levels of complexity based on e-commerce demands.
- B2C (Business to Consumer) is the first level
- B2B (Business to Business) is the second level
- B2B2B – Business-to-Business-to-Business (Sell to Companies who Resell to other companies and individuals)
Each extended enterprise LMS vendor offers different levels of e-commerce capacity. So, it is critical to identify your audience personas and use cases to find the best solution that best fits.
The ultimate objective of extended enterprise learning is to create an active group of your partners, clients, members, or trainees. This is because each new communication with learners costs nothing but has an accumulative impact.
Here are 5 reasons why an Extended enterprise management might be beneficial to your company.
Make more money and save more money.
Through prolonged enterprise training and performance support, the cost of building and supporting an increasing and international network of partners and clients is greatly reduced. According to an Aberdeen Group study on Extended Enterprise systems, institutions that focus their learning efforts solely within the corporation saw a 5% year-on-year revenue increase per Full-Time Equivalent (FTE) within the last twelve months.
Those which had some sort of learning program for either customers or partners, saw a 40% rise in income per FTE, up from 7% year on year. Those organizations that have formal online courses for both partners and customers saw a nearly doubled revenue increase, with a 9% year-over-year increase. Organizations that extended learning to both partners and customers saw nearly double revenue increase per FTE year over year.
Tracking training for all audiences
Unlike internal employee training, extended enterprise management can be easily measured in terms of business impact. You will be able to report on the training project completion of your extended groups of customers if you use an extended enterprise learning management system. To ascertain the measurable impact, compare coached vs. untrained individuals or groups in any metric you are tracking. They could be subscriptions, support calls, or channel overall sales.
Training staff members and sales representatives who are not organizational employees
Your goods and services will be handled correctly with appropriate training for service technicians and external vendors. Only then you can be confident that your target consumer will become more informed on how to fix any issues and have the appropriate training. Training service technicians will enable them to acquire knowledge of company policies as well as a more in-depth and certified understanding of how the program works. The idea is that you don’t need a single LMS to handle everything for your business. You can have a particular corporate LMS and another extended LMS for outside customers and staff to become more acquainted with your goods or services. Sales training will enable sales representatives and employees to improve their product knowledge and sales skills.
Educating your customers on your products and services
If you train your clients on how to use the software they just bought, they will have a better probability of getting started. They will be able to use the product as designed, be successful, and renew their memberships. Educating your clients can enhance customer satisfaction while also lowering the cost of customer care. They will be coached on the product and become more acquainted with its operation.
Mobile LMS systems are increasingly being used to engage both informal and formal employees.
External users are not seated at their workstations. They are not generally employees of your corporation. They have their work and are taking your coaching voluntarily at night, on weekends, on the train, or wherever they can fit it in. Mobile phones will be used to consume the majority of extended enterprise content.
Conclusion Extended enterprise management can supplement your organization’s current LMS by assisting external workers and customers in becoming more knowledgeable about services and goods.
